No Refund Policy
Thank you for your purchase, we hope you are happy with your purchase and enjoy our products. All our products are ensured fresh & hygenic food product, therefore all our products are considering as FINAL SALES, and will not eligible for refund, return or exchange. Customers had been informed regarding the storafe methods of our food products, which is to store frozen food products into the freezer immediately once received to ensure maximum freshness.
We ensure every food products is in good condition before sending it to customers. However, for some internal factory manufacturing problems, we shall consider to exchange the same value products to you after further investigation. Exchange policy only applied to our FROZEN FOOD PRODUCTS ONLY, non frozen food products are not entitle to exchange/ refund. Please contact us IMMEDIATELY once you received and checked the products, you are able to reach us at 012-6543197 (Whatsapp or call). Please do take note that NO CASH REFUND from us, no monetary refunds will be given, only replacement of products will be offered.